FAQs
Frequently Asked Questions
Shipping Information
Our shipping process is designed for efficiency and speed, ensuring your orders are delivered promptly to your doorstep. All orders are shipped via United States Postal Service. You can track your package and receive real-time updates on the status of your delivery. Our priority is to provide a smooth and reliable shipping experience for all our customers. Please feel free to contact us regarding your orders at familytiesmatter@yahoo.com.
Returns and Exchanges
ALL SALES ARE FINAL.....(NO EXCHANGES & NO REFUNDS). Family Ties Matter IS NOT RESPONSIBLE FOR DAMAGED, LOST, OR STOLEN SHIPMENTS. WE OFFER A TRACKING NUMBER WITH ALL ORDERS.
Quality Assurance
At Family Ties Matter, we take pride in offering quality brand clothes that meet high standards of craftsmanship and design. Our products undergo thorough quality checks to ensure they meet our quality assurance guidelines. We are committed to providing our customers with durable and stylish clothing items that uphold our reputation for excellence.